Refund policy

At Prime Honor Cards, we take pride in delivering authentic, high-quality collectibles. Due to the nature of sports cards and collectible items, all sales are handled with strict quality control and protection standards.

All Sales Policy
Most items sold by Prime Honor Cards are considered **final sale**, including graded cards, sealed products, and collectible items.

However, we do allow returns under specific conditions outlined below.

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Tamper Protection & Security Seal

To ensure product integrity, all applicable items are secured with a **Prime Honor Cards hologram seal** on packaging such as:

• Top loaders
• Magnetic cases
• Team bags
• Protective packaging 

Important:

If the hologram seal is removed, broken, or tampered with in any way, the item is considered altered and: 

The item is no longer eligible for return or refund

This policy protects both the buyer and seller by ensuring authenticity and condition integrity.---

Return Eligibility

Returns may be considered if:

• The item arrives damaged in transit
• The item received is incorrect
• The item significantly differs from the listing description

To be eligible:

• The item must remain in its original condition
• The hologram seal must be intact and untampered
• You must contact us within 48 hours of delivery

Return Process

To request a return or refund:

1. Contact us at [support@primehonorcards.com](mailto:support@primehonorcards.com)
2. Include:
   • Order number
   • Description of the issue 
   • Photos of the item and packaging

We will review your request and provide return instructions if approved.

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Return Shipping

• Customers are responsible for return shipping costs
• Shipping costs are non-refundable

Exceptions:

Prime Honor Cards will cover return shipping if:

• The wrong item was sent
• The item arrived damaged due to carrier handling

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Refunds

Once the returned item is received and inspected:

• Approved refunds will be issued to the original payment method
• * Please allow 3–5 business days for processing

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Non-Returnable Items

The following items are not eligible for return:

• Items with tampered or removed hologram seals
• Items returned in altered condition
• Sealed products that have been opened
• Final sale items

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Chargebacks & Fraud Prevention

We reserve the right to dispute any chargebacks where item delivery and condition have been verified.

All shipments include tracking and may include signature confirmation for high-value orders.

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Contact Us

For all return and refund inquiries:

Email: support@primehonorcards.com

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-Thank you for choosing Prime Honor Cards — where authenticity and integrity come first.