Shipping policy
PrimeHonorCards is committed to securely packaging and shipping every order so your cards arrive safely.
Order Processing
Orders are typically processed and shipped within 1–2 business days after payment is confirmed.
Orders placed on weekends or holidays will generally be processed on the next business day.
During major product releases, promotions, card shows, or periods of unusually high order volume, processing may take additional time.
Shipping Methods
PrimeHonorCards primarily ships orders using USPS tracked shipping services.
Available shipping methods and applicable charges are displayed at checkout.
Most lower-value trading card orders are shipped using USPS Ground Advantage with tracking.
Higher-value orders may be upgraded to additional shipping protection, insurance, signature confirmation, or another appropriate carrier service at the discretion of PrimeHonorCards.
Trading Card Packaging
We take care to protect trading cards during shipment.
Raw trading cards may be packaged using protective materials such as:
- Penny sleeves
- Top loaders or semi-rigid holders
- Team bags
- Protective cardboard
- Padded or protective mailers
Graded cards and higher-value items may receive additional protective packaging.
Packaging methods may vary depending on the quantity, size, type, and value of the items purchased.
Tracking
Tracking information is provided for tracked shipments after the shipping label is created.
Customers are responsible for monitoring the tracking information provided with their order.
Tracking may take time to update after a shipping label is created or after the package is initially accepted by the carrier.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
PrimeHonorCards ships orders to the shipping address provided with the order.
Please contact us as soon as possible if you discover an address error. We cannot guarantee that an address can be changed after an order has entered the fulfillment or shipping process.
PrimeHonorCards is not responsible for delays or delivery problems caused by an incorrect or incomplete address provided by the customer.
Delivery
Carrier delivery dates are estimates and are not guaranteed unless expressly stated by the selected carrier service.
Once an order has been transferred to the shipping carrier, delivery may be affected by weather, carrier delays, holidays, transportation disruptions, or other circumstances outside the reasonable control of PrimeHonorCards.
Delivered but Not Received
If tracking shows that an order was delivered but you cannot locate the package, please check the delivery location, mailbox, household members, neighbors, and any secure package areas.
Customers should also contact the shipping carrier when appropriate.
Please contact PrimeHonorCards promptly at info@primehonorcards.com so we can review the available tracking and shipping information.
A carrier tracking status showing delivery to the shipping address provided with the order will be used as evidence of delivery when investigating lost-package claims or payment disputes.
Lost or Damaged Packages
If an order appears to be lost or arrives damaged, please contact PrimeHonorCards promptly and provide your order number and details of the issue.
For damaged shipments, we may request photographs of:
- The shipping package
- Shipping label
- Packaging materials
- Damaged item(s)
Please retain the original packaging while the claim is being reviewed.
Eligibility for replacement, refund, or an insurance claim will depend on the circumstances of the shipment and applicable carrier requirements.
Higher-Value Orders
PrimeHonorCards may require insurance and/or signature confirmation for higher-value orders.
Shipping requirements may be increased based on the total order value, fraud screening, destination, or other risk factors.
Combined Shipping
When possible, multiple items purchased in the same order may be combined into one shipment.
Shipping charges displayed at checkout are based on the shipping rules applicable to the order and are not necessarily equal to the postage amount printed on the shipping label.
Returned or Undeliverable Packages
Orders returned to PrimeHonorCards because of an incorrect or incomplete address, refused delivery, or another delivery issue may require additional shipping charges before being resent.
We will contact the customer when a returned package is received to determine the appropriate next step.
Contact Us
Questions about an order or shipment should be directed to:
PrimeHonorCards, LLC
Las Vegas, Nevada
Email: info@primehonorcards.com
Phone: 702-885-6865